FedPak CRM Training Course

Developed a 10-minute course on navigating and utilizing the FedPak CRM system, designed to equip customer care representatives with the skills to handle customer issues effectively and professionally. This course enables learners to navigate the CRM interface, input customer information, and resolve shipment issues using targeted questions and empathetic communication strategies.

Participated in Tim Slade’s December eLearning Challenge to refine and showcase this project.

The course features voice-over narration, closed captions, on-screen text, and an interactive scenario to simulate real-world customer interactions, ensuring a hands-on, engaging learning experience. Learners who complete the course will receive a certification of completion, recognizing their achievement and readiness to apply the skills learned in professional settings.

Tools: Canva

Authoring Tool: Articulate Storyline, Synthesia, Elevenlabs, Sonix

Highlights: Use of variables for a personalized scenario, JavaScript for advanced interactivity, learner-driven navigation of the CRM interface, and a knowledge check to reinforce learning.

Audience: FedPak customer care team members responsible for addressing lost, delayed, or damaged shipment concerns.

Instructional Design: Click here to view the script.

Mastering Stakeholder Communication

Developed a 15-minute course on Mastering Stakeholder Communication: Strategies for Building Trust and Resolving Conflicts. This course will provide professionals with the skills and strategies to manage challenging stakeholder relationships effectively. The course has voice-over narration, on-screen text, and interactive elements to teach learners how to communicate and resolve conflicts with stakeholders effectively.

Tools: Canva

Authoring Tool: Articulate Storyline, Elevenlabs

Highlights: Tab Interaction, Drag and Drop, Timeline and Knowledge Check

Audience: Professionals who frequently interact with stakeholders. Individuals in roles with less frequent but impactful stakeholder interaction

Instructional Design: Click here to view the script and storyboard.

Work-Life Balance

Developed an interactive course on Work-Life Balance, guiding learners through strategies to assess their current balance, identify stressors, and apply actionable techniques for improvement. The course includes engaging activities, visual storytelling, and practical tools to help learners set boundaries, manage priorities, and maintain a healthy equilibrium between work and personal life.

Tools: Canva, Storyset, Noun Project

Authoring Tool: Rise 360, Vyond Video Block, and Storyline Block

Highlights: Interactive Assessments, Visual Storytelling, Practical Strategies

Audience: Professionals seeking to enhance their work-life balance.

Instructional Design: Click here to view the design document and script.

Ethical Decision-Making in the Workplace

Developed a 10 minute scenario-based learning module on Ethical Decision-Making in the Workplace. The course immerses learners in real-world ethical dilemmas, including issues of confidentiality and workplace discrimination. Designed with interactive elements, voice-over narration, and on-screen text, this module guides learners through decision-making processes that reinforce critical thinking and ethical standards in professional settings.

Tools: Canva, Storyset, Microsoft PowerPoint, Noun project

Authoring Tool: Storyline 360, Vyond Video, and WellSaidLabs

Highlights: Interactive Scenarios, Embedded Video Content, Voice-Over narration.

Audience: Employees needing guidance on ethical decision-making.

Instructional Design: Click here to view the script or storyboard.