Description: I developed this course to train employees on identifying common workplace ethical dilemmas and applying a structured decision-making model to address them effectively. The course includes interactive scenarios, engaging visuals, and practical examples to ensure learners can recognize ethical challenges and implement solutions aligned with organizational values. Designed for accessibility and engagement, the course fosters critical thinking and equips employees with the tools needed for ethical decision-making in real-world situations.

Work-Life Balance

Description: I developed this course to help employees achieve a healthy work-life balance by providing practical strategies for managing time, setting boundaries, and prioritizing personal and professional responsibilities. The course features interactive activities, real-life scenarios, and accessible tools to support learners in creating a balanced, fulfilling lifestyle. Designed to be engaging and actionable, the course empowers participants to take control of their work-life integration, improving overall well-being and productivity.

Mastering Stakeholder Communication: Strategies for Building Trust and Resolving Conflicts

Description: I developed Mastering Stakeholder Communication: Strategies for Building Trust and Resolving Conflicts in Articulate Storyline to provide professionals with the tools to manage challenging stakeholder relationships effectively. This course focuses on key objectives, including applying communication principles like empathy and professionalism, classifying stakeholder concerns to identify root causes, and implementing de-escalation techniques to resolve conflicts and foster trust.

The course leverages Storyline's interactive features, including tab interactions, scenario-based activities, and knowledge checks, to create an engaging and practical learning experience. Professionals are equipped with actionable strategies to navigate stakeholder interactions confidently, build stronger relationships, and achieve successful outcomes in any professional setting.

The Art of Active Listening: How to Truly Hear and Be Heard

Description: I developed this micro-learning course to train employees on mastering the key components of active listening and applying them effectively in workplace communication. The course includes split-screen comparisons, realistic scenarios, and practical techniques to help learners give full attention, reflect and clarify, and show empathy in conversations. The course teaches learners how to foster stronger interpersonal connections, prevent misunderstandings, and equip employees with actionable skills to enhance collaboration and trust in professional settings.

Description: I developed the FedPak CRM Training Course to empower customer care representatives with the skills needed to handle customer issues effectively and professionally. This course focuses on key objectives, including opening and closing customer calls in a friendly and consultative manner, identifying shipment issues by analyzing CRM data and asking targeted questions, and utilizing open- and closed-ended questions to gather key details.

Through interactive features like CRM interface navigation, realistic scenarios, and branching dialogues, learners gain hands-on experience in retrieving and sharing shipment information accurately, while applying empathetic communication techniques to address frustrations and build trust. The course equips employees with the tools to resolve complaints efficiently, ensuring enhanced customer satisfaction and professionalism in every interaction

Fedpak CRM Training

Streamline Instructional Design with Notion: A Beginner’s Guide

Description: I am in the process of developing the course Streamline Instructional Design with Notion: A Beginner’s Guide using Camtasia and Synthesia avatars. This course is designed to help instructional designers and eLearning professionals streamline their workflows by leveraging the powerful features of Notion.

The course will guide learners through setting up a Notion workspace, creating and customizing project trackers, organizing tasks and deadlines, and utilizing collaboration tools to enhance team communication. Synthesia avatars will deliver engaging narration, while Camtasia will be used for seamless video editing and interactive elements to provide a dynamic learning experience.

Stay tuned as I bring this beginner-friendly guide to life!